Delete account & data
Masaldan Erdeme · WITE Bilişim Teknolojileri A.Ş.
You can permanently delete your account and all of your data at any time. There are two ways: from inside the app (immediate), or by emailing us.
1. Delete from inside the app (recommended)
In the app, go to:
Parent Area → Privacy & data → Delete account & data
The Parent Area is PIN-protected so a child can't reach it by accident. Once you confirm, deletion happens immediately and cannot be undone.
2. Request deletion by email
If you can't get into the app — for example you've changed phones — write to us:
Please send the request from the Apple or Google email address you signed up with, so we can confirm you own the account. We complete requests within 30 days at the latest, and usually reply within 2 business days.
What gets deleted
When the account is deleted, all of the following is permanently removed from our servers:
- Your account identity (the email and name provided by Apple/Google)
- Your household record and consent records
- Child profiles (name or nickname, age, and settings such as the daily time limit)
- Activity: favourites, watch-later, watched history and your resume position
- Stories you created — including their text, images and narration
- Our record of your subscription status
Stories downloaded to your device and the parent PIN are stored only on the device itself, and are removed when you delete the app.
What is not deleted
- Purchase records. Subscription payments are processed by Apple and Google; billing records stay in their systems, which they are legally required to retain. You must cancel the subscription in your App Store or Google Play account settings — deleting your account does not cancel a subscription.
- Backups. Deletion applies to our live database immediately; rolling backups are purged on their own cycle (within 30 days).
- Any limited records we are legally required to keep (e.g. accounting records) are retained only for as long as required.
Remember to cancel your subscription
Deleting your account does not automatically cancel a store subscription. To cancel:
- iPhone / iPad: Settings → [your name] → Subscriptions
- Android: Google Play → Profile → Payments and subscriptions → Subscriptions
Any questions? See our Support page or the Privacy Policy.